UseClaimRight ("we," "us") helps you review medical bills and pursue insurance appeals. We know these documents are deeply personal. This policy explains what we collect, how we use it, and the control you keep. By using our service you agree to the practices described here.
Only what you choose to send us to work on your case: your itemized medical bills, insurance Explanation of Benefits (EOB) statements, denial letters, insurance policy documents, and the contact details you provide (name and email). We ask you to redact your Social Security number and date of birth before uploading, and we do not require them.
We use your documents solely to analyze your bill, identify overcharges and errors, prepare appeal and dispute materials, and communicate with you about your case. We process this information using automated tools, including AI models, under our direction to perform the analysis you requested.
We never sell your information. We never share it for advertising or marketing. We do not use your health information to target ads. We share it only with parties necessary to carry out the service you asked for (for example, submitting an appeal to your insurer on your instruction) or when required by law.
You authorize every document before it is filed. You can ask us to delete your data at any time by emailing privacy@useclaimright.com, and we will remove it promptly except where we must retain records to comply with law. We keep your information only as long as needed to provide the service and meet legal obligations.
We encrypt your documents in transit and at rest, limit access to those working on your case, and minimize what we store. No method of storage or transmission is perfectly secure, but we take reasonable measures to protect your information.
Because you direct us to handle your own records, our handling of your health information is governed by this policy and applicable consumer-privacy law, including the FTC Health Breach Notification Rule, rather than HIPAA. If a breach of your identifiable health information occurs, we will notify you as required by law. Depending on where you live, you may have additional rights to access, correct, or delete your data.
Questions? Email privacy@useclaimright.com.